If, by selecting EAS from within Outlook 2022, you end up accepting this, there are a number of other things that can go wrong. It's clear that ST are listening as differences are pointed out and trying to enhance the Outlook experience.įinally, and just a wild guess, you might want to look at Microsoft's new man-in-the-middle approach to connecting Outlook mobile to on-prem and hosted servers. With it, they now support a protocol that will allow them to do most, if not all, of what power users used to using Outlook on Exchange have come to expect. Given that MS haven't supported it for several versions, and seem to be moving in another direction for their own use with Outlook on mobile devices, we felt that we had to either move power users onto Exchange (Smarter handles splitting the accounts between servers quite well) or stop putting the solution forward as an Exchange Alternative until enough of our voices were heard that Smartertools made the HUGE investment into integrating MAPI. The list of things that can fail, and were failing, when using EAS with Outlook is extensive (documented here and at MS). The best we found we could hope for, when the moon was full and the stars aligned, was an Outlook email client that was acceptable to users that weren't power users and hadn't had experience with Outlook connected to an Exchange server. In the end though, there are many things that the EAS protocol simply doesn't support/transport and, as a result, that SmarterMail can't provide.
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